Customer ReviewsOnce again I have to hand it to Frank and his team at Enrique's. The only word to accurately sum up the quality of work is: WOW! Once again, my rugs were saved. During Isaac, my apartment had a tremendous amount of water intrusion, which entered via the ceiling. Luckily for Allstate, that somehow gave them reason to deny my claim. But that is another story, that I'm sure was replicated throughout the city on numerous occasions. Getting back to the rugs, during the storm, I had quite a few dogs over, as friends stopped by with their pets. The amount of dog traffic was directly related to the amount of "soil" in the rugs. The water from the ceiling, which was a light brown in color, only added to the gumbo that needed to be cleaned/removed. One of the rugs was so damaged from all of the water and what not, that I thought it needed to be discarded. Not only was the rug completely cleaned and odor free, but Frank was also able to stop much of the color bleeding caused by the water intrusion. To describe plainly and simply: prepare to have your expectations exceeded.... And thanks again for saving and helping to preserve these family heirlooms, especially especially my Grandmother's favorite, which was incredibly delicate to begin with. Job well done! Michael Brenner As a textile conservator, I am confident in recommending Enrique’s Oriental Carpet Cleaning to my clients, especially those with fragile or important antique carpets and tapestries. Enrique’s provides a state of the art service, backed by years of experience, and thorough knowledge of carpets and their care. The revolutionary design of the equipment they utilize cleans safely and more thoroughly than other carpet cleaning processes I have seen. I have worked with Enrique’s for many years, and am impressed by the quality of their work, and dedication to their trade. Jessica Hack Textile Restoration, New Orleans I have a thick, handwoven 8×10 gabbeh rug with a dense weave. After my cat became ill and urinated blood all over it, it retained a cat urine odor. I called Enrique’s and Frank and his partner came out and picked the rug up for me. As I have arthritis in my wrists, I was unable to move the sofa that partially covered it. Frank and his partner did that for me. The gentlemen were extremely friendly, professional and helpful. Frank assured me that the rug would come back odor free and that if I detected any odor whatsoever, that they would wash it a second time. The rug came back in perfect condition and as promised, odor-free with no second wash required. I highly recommend this company. Julie D. Uptown, New Orleans Thanks for saving my silk rug! He said he would try his best; and was able to get most of the stains and dirt out. It was enough that I am able to use it, instead of throwing it away. Shai J. Frank Cabrera has been taking care of my antique oriental rugs each year for the past twelve years. I inherited these from my grandparents, so they are very important to me. They are delicate and require expertise. I wouldn’t trust them to anyone else but Frank. Plus, no amount of vacuuming will ever remove all the dog hair. Frank has to do it for me. When he returns with the freshly cleaned rugs and rolls them out on the floor, it makes my whole house feel better.” Constance Adler, Mid-City, New Orleans, La. |
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